1. The Matthew of Bristol cancellations and Refunds policy
The Matthew of Bristol reserves the right to cancel any public or private trips at their discretion. Reasons include inclement weather and insufficient passenger numbers.
In the event of very bad weather the Matthew is not able to sail for the safety of passengers, the crew and the ship. The Matthew cannot run trips in the case of high winds, but will still run trips in the rain. There is limited cover on board the Matthew so customers are advised to dress appropriately.
If a trip is cancelled by the Matthew due to bad weather, the Matthew will make every effort to run the trip as a static event and customers will be refunded the difference between a static event and a moving cruise. Where a static option is not appropriate every effort will be made to find an alternative date, or a full refund will be given. The Matthew of Bristol is not responsible for passengers’ private transport or accommodation.
If a trip is cancelled by the Matthew for any other reason than bad weather every effort will be made to find an alternative date for passengers. If that it is not possible then a full refund for the trip will be given. The Matthew of Bristol is not responsible for passengers’ private transport or accommodation.
2. Customer Return and Cancellation Policy
i. Private Booking
For private hire of the Matthew a 25% deposit is required to secure the date and full payment is required four weeks before the scheduled date of the event.
If a customer wishes to cancel a private booking they should contact the Matthew of Bristol office in writing at email@example.com least four weeks before the scheduled date and a refund will be offered. If a cancellation is made less than four weeks before the scheduled trip the Matthew will retain the 25% deposit.
ii. Public Trips
If passengers wish to cancel a trip they have booked they should contact the Matthew of Bristol office on 0117 927 6868 (leave a voice mail if no answer) or firstname.lastname@example.org at least four weeks before the scheduled trip date. Cancellations after this date will only be entitled to a full refund if the Matthew office manage to re-sell the cancelled tickets.
If a passenger wishes to change the date of the trip (subject to availability) they are booked on they should contact the Matthew of Bristol office on 0117 927 6868 (leave a voice mail if no answer) or email@example.com at least four weeks in advance. Later than this date will be at the discretion of the Matthew.
3. Booking restrictions
On board all under 18s must be accompanied by a responsible adult.
Tickets for trips on the Matthew of Bristol can only be bought by an adult aged 18+.
Private bookings of the Matthew can only be made by an adult aged 18+ and all private hire bookings are taken at the discretion of the Matthew.
Unfortunatelly we cannot accept groups larger than 15 poeple on our public trips. Larger groups are kindly asked to book private trips.
4. Passenger Behaviours and Belongings
All passengers are responsible for their own belongings. The Matthew of Bristol accepts no responsibility for any loss, theft or damage of personal property.
The Matthew of Bristol reserves the right to refuse admission on board to any person who appears to be abusive, disorderly or intoxicated.
5. Food and Alcohol
The Matthew of Bristol has a licensed bar on board and as such does not allow passengers to bring on board their own alcohol.
Food is permitted to be brought on board at the crew’s discretion for safety reasons.