The Matthew of Bristol reserves the right to cancel any public or private trips at their discretion. Reasons include, but are not restricted to, inclement weather and insufficient passenger numbers.
In the event of very bad weather, The Matthew is not able to sail for the safety of passengers, the crew and the ship. The Matthew cannot run trips in the case of high winds, but will still run trips in the rain. There is limited cover on board The Matthew, so customers are advised to dress appropriately.
If a trip is cancelled by The Matthew due to bad weather, The Matthew will make every effort to run the trip as a static event and customers will be refunded the difference between a static event and a moving cruise. Where a static option is not appropriate, every effort will be made to find an alternative date or a full refund will be given. The Matthew of Bristol is not responsible for passengers’ private transport or accommodation.
If a trip is cancelled by The Matthew for any other reason than bad weather, every effort will be made to find an alternative date for passengers. If that it is not possible, then a full refund for the trip will be given. The Matthew of Bristol is not responsible for passengers’ private transport or accommodation.
For private hire of The Matthew, a 25% deposit is required to secure the date and full payment is required four weeks before the scheduled date of the event.
If a customer wishes to cancel a private booking they should contact The Matthew of Bristol office in writing at email@example.com at least four weeks before the scheduled trip date and a refund will be offered. If a cancellation is made less than four weeks before the scheduled trip the Matthew will retain the 25% deposit.
If passengers wish to cancel a trip they have booked, they should contact The Matthew of Bristol office on 0117 927 6868 (leave a voicemail if no answer) or email firstname.lastname@example.org at least four weeks before the scheduled trip date. Cancellations after this date will only be entitled to a full refund if The Matthew office is able to re-sell the cancelled tickets.
If gift vouchers were used to pay for the trip, a cash refund is not available. Instead, your voucher(s) will be reinstated at their full value and with their original expiry date if The Matthew office is able to re-sell the cancelled tickets.
If a passenger wishes to change the date of the trip (subject to availability) they are booked on, they should contact The Matthew of Bristol office on 0117 927 6868 (leave a voicemail if no answer) or email email@example.com at least four weeks in advance.
On board: All under-18s must be accompanied by a responsible adult.
Tickets for trips on The Matthew of Bristol can only be bought by an adult aged 18+.
Private bookings of The Matthew can only be made by an adult aged 18+. All private hire bookings are taken at the discretion of The Matthew.
Unfortunately, we cannot accept groups larger than 15 people on our public trips. Larger groups are kindly asked to book private trips.
The Matthew of Bristol gift vouchers are valid for any trip advertised on The Matthew of Bristol website, subject to availability.
Gift vouchers are valid for two years from the date of purchase.
Gift vouchers are non-refundable and cannot be exchanged for cash.
Vouchers that cannot be used within their two-year validity due to Covid-19 restrictions in place at the time may be extended at the discretion of The Matthew of Bristol. Voucher holders should contact the office near the expiry date of their voucher if they have been unable to use it.
Trip cancellations: In the case of your booked trip being cancelled by us, The Matthew of Bristol Cancellation and Refund Policy will apply. If you cancel your booking, the Customer Cancellation and Refund Policy will apply.
You can choose to purchase either a digital voucher or a posted voucher. Both options allow you to send the voucher either to yourself or directly to the recipient. For posted vouchers, additional postage costs are £2 for UK delivery or £3 for international delivery.
Please allow up to 48 hours for your gift card to become active.
If the recipient chooses a trip that costs more than the value of their voucher, they will need to pay the difference when booking (including any future price increase to our trips).
All passengers are responsible for their own belongings. The Matthew of Bristol accepts no responsibility for any loss, theft or damage of personal property.
The Matthew of Bristol reserves the right to refuse admission on board to any person who appears to be abusive, disorderly or intoxicated.
The Matthew of Bristol has a licensed bar on board and as such, does not allow passengers to bring their own alcohol aboard.
For safety reasons, food is only permitted to be brought on board at the crew’s discretion.