Please don’t hesitate to contact us if you have any questions about trips, special events, charter or any other query.
The Matthew is moored on Princes Wharf, Wapping Road, Bristol BS1 4RN.Close (x)
Well-behaved dogs are very welcome to visit the ship and join us on harbour trips. Dogs must remain on the main deck. Unfortunately we cannot allow dogs on board during Fish and Chip trips and Cream Tea trips. Service animals are always welcome.
The Matthew is an open, uncovered boat so please dress according to the weather. If you are joining us for a trip or a private hire event then please note you will be more exposed to the weather when out on the water – it can feel slightly colder than it does on the quayside especially if windy, and more exposed to the sun if fine. We recommend you consider bringing an extra layer, waterproofs or sun protection. In the event of rain we have large umbrellas that you can use. Please wear comfortable, preferably flat, footwear. We strongly discourage stiletto heals as these can be dangerous in the event of an emergency, and will damage the wooden deck.
Don't worry! We do not operate paper tickets on The Matthew - instead we will generate a passenger list for each trip. You should, however, receive an email with your booking confirmation. If this doesn't arrive in your inbox within a few hours of booking, check your spam folder. If it isn't there please get in touch by email or telephone and we will be able to confirm your booking and that you are on the passenger list.
Online booking is closed a few days before each trip so as to avoid any double booking of places. You can, however, purchase any remaining tickets for each trip on board before the start of the trip. Please bear in mind that these are available on a first come, first served basis, and we cannot take card payments on board.
The only reason we would not go ahead with a trip is in the event of extreme weather, or strong winds. We recommend that you dress weather appropriately, as The Matthew is an out-doors venue, with no heating or cover from the elements. If your trip is cancelled because of bad weather we will endeavour to let you know as far in advance as possible, but it may be the case that the decision is made immediately before the trip because of safety concerns. In the event of a trip being cancelled you will be offered the opportunity to re-book your trip at a later date, a voucher equivalent to the value of tickets purchased, or a refund. Cash refunds cannot be given for trips purchased using gift vouchers.
To the left hand side of your voucher you will find a had written, 3 or 4 digit number - this is your voucher number. You can book your tickets online as you would usually, but enter this number when prompted to enter a voucher code. Click 'submit', and the value of your voucher will be deducted from the value of the tickets you are purchasing. You will need to enter your personal details so that we know who to expect on the day. You do not need to bring your voucher with you on your trip.