Please don’t hesitate to contact us if you have any questions about trips, special events, charter or any other query.
The Matthew is moored on Princes Wharf, Wapping Road, Bristol BS1 4RN.Close (x)
Well-behaved dogs are very welcome to visit the ship and join us on harbour trips. Dogs must remain on the main deck. Unfortunately we cannot allow dogs on board during Fish and Chip trips and Cream Tea trips. Service animals are always welcome.
The Matthew is an open, uncovered boat so please dress according to the weather. If you are joining us for a trip or a private hire event then please note you will be more exposed to the weather when out on the water – it can feel slightly colder than it does on the quayside especially if windy, and more exposed to the sun if fine. We recommend you consider bringing an extra layer, waterproofs or sun protection. In the event of rain we have large umbrellas that you can use. Please wear comfortable, preferably flat, footwear. We strongly discourage stiletto heals as these can be dangerous in the event of an emergency, and will damage the wooden deck.
Don't worry! We do not operate paper tickets on The Matthew - instead we will generate a passenger list for each trip. You should, however, receive an email with your booking confirmation. If this doesn't arrive in your inbox within a few hours of booking, check your spam folder. If it isn't there please get in touch by email or telephone and we will be able to confirm your booking and that you are on the passenger list.
Online booking is closed a few days before each trip so as to avoid any double booking of places. You can, however, purchase any remaining tickets for each trip on board before the start of the trip. Please bear in mind that these are available on a first come, first served basis, and we cannot take card payments on board.
The only reason we would not go ahead with a trip is in the event of extreme weather, or strong winds. We recommend that you dress weather appropriately, as The Matthew is an out-doors venue, with no heating or cover from the elements. If your trip is cancelled because of bad weather we will endeavour to let you know as far in advance as possible, but it may be the case that the decision is made immediately before the trip because of safety concerns. In the event of a trip being cancelled you will be offered the opportunity to re-book your trip at a later date, a voucher equivalent to the value of tickets purchased, or a refund. Cash refunds cannot be given for trips purchased using gift vouchers.
To the left hand side of your voucher you will find a had written, 3 or 4 digit number - this is your voucher number. You can book your tickets online as you would usually, but enter this number when prompted to enter a voucher code. Click 'submit', and the value of your voucher will be deducted from the value of the tickets you are purchasing. You will need to enter your personal details so that we know who to expect on the day. You do not need to bring your voucher with you on your trip.
If you cannot make it to a trip you have booked, please let us know as soon as possible. If you get in touch 4 weeks or more to cancel your ticket we will be happy to move your booking to another date, or to refund your tickets. If it's later than 4 weeks we will endeavour to re-sell your tickets on your behalf. Our cancellation policy forms part of our Booking Terms and Conditions, which you agree to when you purchase a ticket. These are as follows: The Matthew of Bristol Booking Terms and Conditions 1. The Matthew of Bristol cancellations and Refunds policy The Matthew of Bristol reserves the right to cancel any public or private trips at their discretion. Reasons include inclement weather and insufficient passenger numbers. In the event of very bad weather the Matthew is not able to sail for the safety of passengers, the crew and the ship. The Matthew cannot run trips in the case of high winds, but will still run trips in the rain. There is limited cover on board the Matthew so customers are advised to dress appropriately. If a trip is cancelled by the Matthew due to bad weather, the Matthew will make every effort to run the trip as a static event and customers will be refunded the difference between a static event and a moving cruise. Where a static option is not appropriate every effort will be made to find an alternative date, or a full refund will be given. The Matthew of Bristol is not responsible for passengers’ private transport or accommodation. If a trip is cancelled by the Matthew for any other reason than bad weather every effort will be made to find an alternative date for passengers. If that it is not possible then a full refund for the trip will be given. The Matthew of Bristol is not responsible for passengers’ private transport or accommodation. 2. Customer Return and Cancellation Policy i. Private Booking For private hire of the Matthew a 25% deposit is required to secure the date and full payment is required four weeks before the scheduled date of the event. If a customer wishes to cancel a private booking they should contact the Matthew of Bristol office in writing at firstname.lastname@example.org least four weeks before the scheduled date and a refund will be offered. If a cancellation is made less than four weeks before the scheduled trip the Matthew will retain the 25% deposit. ii. Public Trips If passengers wish to cancel a trip they have booked they should contact the Matthew of Bristol office on 0117 927 6868 (leave a voice mail if no answer) or email@example.com at least four weeks before the scheduled trip date. Cancellations after this date will only be entitled to a full refund if we manage to re-sell the cancelled tickets. If a passenger wishes to change the date of the trip (subject to availability) they are booked on they should contact the Matthew of Bristol office on 0117 927 6868 (leave a voice mail if no answer) or firstname.lastname@example.org at least four weeks in advance. Later than this date will be at the discretion of the Matthew. 3. Booking restrictions On board all under 18s must be accompanied by a responsible adult. Tickets for trips on the Matthew of Bristol can only be bought by an adult aged 18+. Private bookings of the Matthew can only be made by an adult aged 18+ and all private hire bookings are taken at the discretion of the Matthew. Unfortunatelly we cannot accept groups larger than 15 poeple on our public trips. Larger groups are kindly asked to book private trips. 4. Passenger Behaviours and Belongings All passengers are responsible for their own belongings. The Matthew of Bristol accepts no responsibility for any loss, theft or damage of personal property. The Matthew of Bristol reserves the right to refuse admission on board to any person who appears to be abusive, disorderly or intoxicated. 5. Food and Alcohol The Matthew of Bristol has a licensed bar on board and as such does not allow passengers to bring on board their own alcohol. Food is permitted to be brought on board at the crew’s discretion for safety reasons.