Frequently asked questions

Frequently Asked Questions

  • Can I bring my dog?

    Well-behaved dogs are very welcome to visit the ship and join us on harbour trips. Dogs must remain on the main deck. Unfortunately we cannot allow dogs on board during Fish and Chip trips and Cream Tea trips. Service animals are always welcome.

  • What should I wear?

    The Matthew is an open, uncovered boat so please dress according to the weather. If you are joining us for a trip or a private hire event then please note you will be more exposed to the weather when out on the water – it can feel slightly colder than it does on the quayside especially if windy, and more exposed to the sun if fine. We recommend you consider bringing an extra layer, waterproofs or sun protection. In the event of rain we have large umbrellas that you can use. Please wear comfortable, preferably flat, footwear. We strongly discourage stiletto heals as these can be dangerous in the event of an emergency, and will damage the wooden deck.

  • I haven't received a ticket, will I be able to come on my trip?

    Don't worry! We do not operate paper tickets on The Matthew - instead we will generate a passenger list for each trip. You just need to let us know your name on arrival. You should, however, receive an email with your booking confirmation. If this doesn't arrive in your inbox within a few hours of booking, check your spam folder. If it isn't there please get in touch by email or telephone and we will be able to confirm your booking and that you are on the passenger list.

  • Can I book tickets online for today's trip?

    Online booking is closed a few days before each trip so as to avoid any double booking of places. You can, however, purchase any remaining tickets for each trip on board before the start of the trip. Please bear in mind that these are available on a first come, first served basis, and we cannot take card payments on board.

  • The weather forecast isn't very good, will my trip go ahead?

    The only reason we would not go ahead with a trip is in the event of extreme weather, or strong winds. We recommend that you dress weather appropriately, as The Matthew is an out-doors venue, with no heating or cover from the elements. If your trip is cancelled because of bad weather we will endeavour to let you know as far in advance as possible, but it may be the case that the decision is made immediately before the trip because of safety concerns. In the event of a trip being cancelled you will be offered the opportunity to re-book your trip at a later date, a voucher equivalent to the value of tickets purchased, or a refund. Cash refunds cannot be given for trips purchased using gift vouchers.

  • I can't make it any more, can I cancel my ticket?

    If you cannot make it to a trip you have booked, please let us know as soon as possible. If you get in touch 4 weeks or more to cancel your ticket we will be happy to move your booking to another date, or to refund your tickets. If it's later than 4 weeks we will endeavour to re-sell your tickets on your behalf. If you are cancelling on the date, please get in touch with us via Facebook or Instagram. We can't guarantee we will be able to re-sell your ticket for a refund, but it will allow us to give your spot to someone else. Please view the full cancellation policy here:

  • How do I use my Gift Voucher to book trips online?

    To the left hand side of your voucher you will find a had written, 3 or 4 digit number - this is your voucher number. You can book your tickets online as you would usually, but enter this number when prompted to enter a voucher code. Click 'submit', and the value of your voucher will be deducted from the value of the tickets you are purchasing. You will need to enter your personal details so that we know who to expect on the day. You do not need to bring your voucher with you on your trip.

  • What is the accessibility like?

    We are very pleased the the Matthew is now wheelchair acessible! You can board The Matthew through the main entrance via a wheelchair-accessible ramp and a 710 mm wide gate in the bulwark (the side of the ship). The crew will of course be on hand to help you where needed. View more detailed information at AccessAble: Please note that the toilets on board are below deck down some very steep steps. Visitors may consider using the toilets at M Shed before boarding the ship.