By choosing to use this web site, you are agreeing to abide by all terms & conditions set out on this page. This site is for your personal use only and is designed for the sole purpose of providing information and services relating to the Matthew.
You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this site, unless the Matthew grants you specific permission in writing. E-mail addresses posted on this site are not to be used by any seller of services, any compiler of mailing lists, or any other non-authorized use without prior written approval by the Matthew.
This site may contain links to other web sites. Because the Matthew has no control over these sites and their resources, the Matthew is not responsible for the availability of these external sites, and can not be held responsible or liable for any content, advertising, products, or other materials on or available from these sites.
As a condition of your use of this site, you agree that you will not use the site for any purpose that is unlawful under any law or prohibited by these terms and conditions. You may not damage, disable, overburden, or impair this site. You may not obtain or attempt to obtain any materials or information not intentionally provided for through this site.
The Matthew, it's departments and employees cannot be held responsible for any losses, damages, expenses, claims, demands, suits, or actions, including reasonable legal fees made by any third party due to or arising from your use of this site, information obtained from the site, information which you provided to the site, your connection to the site, your violation of these terms and conditions, or your violation of any rights of another.
All information available from this site may be protected under UK and foreign copyright laws. Permission to reproduce may be required. The Matthew retains all rights to the information provided by this service, including, but not limited to, the right of distribution.
All third party trademarks are acknowledged and are the property of their respective owners.
These terms and conditions shall be governed by the relevant United Kingdom law, and by agreeing to be bound by them you agree to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom.
We reserve the right to make reasonable modifications to the terms and conditions shown above in so far as they are listed on our website. Changes to terms and conditions will take affect thirty (30) days after they are posted on this website.
This website is owned by The Matthew (Ventures) Limited, a trading subsidiary of the charity, whose registered office is at The Manor House, Church Road, Bishopsworth, Bristol BS13 8JW.
Payment online: Our secure server software encrypts all your payment card details. The process scrambles all the information, allowing no unauthorised third party to intercept the data. Your browser will confirm that you are shopping in a secure environment by showing either a locked padlock icon or an image of a padlock next to the payment details in the relevant area of the website.
1. The Matthew of Bristol cancellations and Refunds policy
The Matthew of Bristol reserves the right to cancel any public or private trips at their discretion. Reasons include inclement weather and insufficient passenger numbers.
In the event of very bad weather the Matthew is not able to sail for the safety of passengers, the crew and the ship. The Matthew cannot run trips in the case of high winds, but will still run trips in the rain. There is limited cover on board the Matthew so customers are advised to dress appropriately.
If a trip is cancelled by the Matthew due to bad weather, the Matthew will make every effort to run the trip as a static event and customers will be refunded the difference between a static event and a moving cruise. Where a static option is not appropriate every effort will be made to find an alternative date, or a full refund will be given. The Matthew of Bristol is not responsible for passengers’ private transport or accommodation.
If a trip is cancelled by the Matthew for any other reason than bad weather every effort will be made to find an alternative date for passengers. If that it is not possible then a full refund for the trip will be given. The Matthew of Bristol is not responsible for passengers’ private transport or accommodation.
2. Customer Return and Cancellation Policy
i. Private Booking
For private hire of the Matthew a 25% deposit is required to secure the date and full payment is required four weeks before the scheduled date of the event.
If a customer wishes to cancel a private booking they should contact the Matthew of Bristol office in writing at firstname.lastname@example.org least four weeks before the scheduled date and a refund will be offered. If a cancellation is made less than four weeks before the scheduled trip the Matthew will retain the 25% deposit.
ii. Public Trips
If passengers wish to cancel a trip they have booked they should contact the Matthew of Bristol office on 0117 927 6868 (leave a voice mail if no answer) or email@example.com at least four weeks before the scheduled trip date. Cancellations after this date will only be entitled to a full refund if the Matthew office manage to re-sell the cancelled tickets.
If a passenger wishes to change the date of the trip (subject to availability) they are booked on they should contact the Matthew of Bristol office on 0117 927 6868 (leave a voice mail if no answer) or firstname.lastname@example.org at least four weeks in advance. Later than this date will be at the discretion of the Matthew.
3. Age and booking restrictions
On board all under 18s must be accompanied by a responsible adult.
Tickets for trips on the Matthew of Bristol can only be bought by an adult aged 18+.
Private bookings of the Matthew can only be made by an adult aged 18+ and all private hire bookings are taken at the discretion of the Matthew.
4. Passenger Behaviours and Belongings
All passengers are responsible for their own belongings. The Matthew of Bristol accepts no responsibility for any loss, theft or damage of personal property.
The Matthew of Bristol reserves the right to refuse admission on board to any person who appears to be abusive, disorderly or intoxicated.
5. Food and Alcohol
The Matthew of Bristol has a licensed bar on board and as such do not allow passengers to bring on board their own alcohol.
Food is permitted to be brought on board at the crew’s discretion for safety reasons.